Terms and Conditions

This website is operated by BC Fasteners & Tools Ltd,  the use of this website is governed by these terms and conditions.  We are a company incorporated in Kelowna and our principal place of business is located at #3 – 1960 Windsor Road, Kelowna, BC, Canada, V1Y 4R5.

Limited Warranty

The warranty for all products we sell is determined by the original equipment manufacturer and or product vendor. All products sold by BC Fasteners & Tools Ltd. (referred to as BCF hereon) and its affiliate locations (Kelowna, Vernon and Penticton) are warranted as per the manufacturer’s or supplier’s warranty and is warranted by their individual warranty policies. Products are typically warranted against defects in workmanship or materials in accordance with the individual manufacturer’s warranty policy. Manufacturers of certain products, such as fasteners, do not provide a warranty period. Any part which is determined by BCF to be defective in material or workmanship and returned to a BCF location, shipping costs prepaid, will be repaired or replaced, at BCF’s sole option, as the Buyer’s exclusive remedy. Incorrect use of a product does not constitute a warranty or replacement situation. A Return Goods Authorization is REQUIRED prior to forwarding product claimed to be defective for further action. Product sent to any location without an RGA will be returned collect to the sender. Examples of incorrect product usage are:

  • Using a hammer on material harder than the temper of the hammer. Hammer heads are normally tempered to Rockwell Hardness Factor 59. Some concrete nail products are harder than 59
  • Using a level as a pry bar. When this happens, it is very easy to see that this misuse of the level has occurred
  • Health hazard caused by the incorrect use of a respirator, ie: dust mask, particle mask, vapour mask
  • Injury due to the incorrect application of safety devices, such as a non-rated hard hat
  • Damaged screwdriver incorrectly used as a chisel or pry bar

Warranty Disclaimer

BCF and its locations have made a diligent effort to illustrate and describe the products in its online store accurately; however, such illustrations and descriptions are for the sole purpose of identification, and do not express or imply a warranty or condition that the products are sold for, nor is there implied a specific statement that the products will necessarily conform to the illustrations or descriptions. The products are sold on an “as is, where is” basis, and no warranty or condition or affirmation of fact, express or implied is made or authorized by BCF. Any and all representations and warranties, express or implied, legal, statutory, conventional or otherwise with respect to the products, whether pursuant to the Sale of Goods Act of any province or otherwise, are hereby expressly excluded and disclaimed.

Limitation of Liability

Any liability for indirect, consequential or incidental damages is expressly disclaimed by BCF. BCF location’s liability in all events for all damages, losses and causes of action shall be limited to, and shall not exceed, the purchase price paid for the products in question, and a proof of purchase is required.

Links to/From This Website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out here on this website will apply to your use of this website by linking to it.
We do not monitor or review the content of third party websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these websites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


This website displays products available for purchase in Canada, however not all products are available at all times and products may be changed, substituted or discontinued at any time. BCF attempts to provide an accurate description of the products available for sale, but does not warrant the accuracy, completeness, reliability or currency of such descriptions. Certain products may be the subject of third-party warranties offered by its manufacturers or providers.

Product Orders

While we use our best efforts to fulfill all orders, BCF cannot guarantee the availability of any particular product displayed on this Website. BCF reserves the right to discontinue the sale of any product listed on this Website at any time without notice.

The prices displayed on this Website are quoted in CDN dollars and are valid and effective only within Canada, and such prices do not include shipping and handling (unless otherwise indicated) or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and taxes that may apply to your order.

While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. BCF reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

Shipping & Delivery of Goods

Please review the shipping documentation before ordering.

If you have any questions please contact us via our contact form or 1-800-387-9222

Our shipping standard is to have orders processed and ready for shipping by the following business day. Please note that in some situations, up to five business days will be needed to process orders (transfers from other warehouses, special order items, etc.). We will inform the customer via e-mail or phone if any significant delays (more than five business days) are expected regarding the shipping of their order.  If a customer requests to have a shipment left without a signature the customer is taking on the risk of a lost or stolen items as FedEx waives their responsibility for the package once they leave the shipment at the consignee address.  In cases where customers are not available to receive a package from FedEx, BCF recommends customers having their package held at a local FedEx depot.  Please contact us to find the nearest one to your location or enter the shipping address of the FedEx depot.

Undeliverable Packages

What happens if a package is returned to BC Fasteners & Tools Ltd. because it was undeliverable?

Occasionally a package will be returned because it was undeliverable. When this happens, we will issue a refund for the price of the product less a 20% restocking charge.  Shipping charges, both to and from the package recipient, are not refundable.

Applicable Law

When accessing BC Fasteners Website (the site) you agree to the laws of the Province of British Columbia, Canada. In case of any dispute that might arise between you and BC Fasteners & Tools Ltd. and/or its associates, the laws of the Province of British Columbia will govern these Terms and Conditions.

Website Policies, Modification and Severability

Please review our Privacy Policy, Shipping & Returns Policy and all other policies posted on this Website (www.bcfasteners.com), all of which are incorporated herein by this reference. These incorporated policies also govern your visit to the Website. We reserve the right to make changes to the Website, any incorporated policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

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